The IT Support Specialist is a hands-on position that reports
directly to the Director of IT. The IT Support Specialist is
the first level of support for the day-to-day support of Computing
devices and the first level of support for the end user
This position will work
on-site and remotely to support our staff, clubs, and
programs throughout the Milwaukee Area.
Provide, as necessary, quick response technical support for problem
resolution to end users; resolve hardware, software and applications
issues providing work-around solutions, as needed, to obtain temporary
and permanent fixes. Manage, prioritize and triage incidents and
problems via support tickets.
Support end-user devices (builds, troubleshooting, patches, apps, etc.).
Support fleet of Chromebooks.
Print and Copier support.
Event and Meeting Setup and Support.
Basic LAN, WAN, & WIFI troubleshooting.
Administer Active Directory users & Computers.
Maintain Asset Inventory.
Assist with training and orientation of staff on use of technology items.
Other duties as assigned by Director of IT.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
While performing the duties of this job, the employee is
regularly required to sit and use hands to touch, handle, or
The employee is occasionally required to stand and reach
with hands and arms.
The employee must occasionally lift and/or move up to 50 pounds.
The work environment characteristics described here are
representative of those an employee encounters while performing
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
The noise level in the work environment is usually moderate.